For 2022, J.D. Power has revealed Korean brands as the top position holders in both premium & mass-market categories.
The company surveyed tens of thousands of verified & original owners of 3-year-old 2019 model-year vehicles.
Feedback is collected in 184 problem areas in 9 categories: Powertrain, I.T., Driving assist tech, Features, Climate, Seats, Exterior & Interior condition, and Driving skills.
Kia ranked on top with 145 problems per 100 vehicles in the mass-market category.
With in-depth consumer data analysis, J.D. Power rules out which makes & models are the most & least troublesome to their owners.
Mass-market brands that ranked at the top for highest levels of dependability: Kia, Buick, Hyundai, Toyota, and Dodge
Premium brands that ranked at the top for highest levels of dependability: Genesis, Lexus, Porsche, Cadillac, and Lincoln
J.D. Power has redesigned the VDS to include the growth of modern tech. It now measures owner satisfaction with software updates.